Return / Exchange Policy
It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. We also will check each order before we arrange shipment.
1. Defective/Missing items/Size is different from our website size chart.
Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We can arrange a new shipment of the missing items for free. Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one costume free (by the way, the 1-2 inches difference will be acceptable and 1-2 inches difference is normal).
We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size is different from our size chart, we will make a new one free for the wrong parts.
Following Items Excluded From Returning or Exchanging,
An item that has been used or washed.
An item that smells of cigarette smoke or perfume
Item with stains
1. Please be noted that only the listing price excluding shipping fees would be refunded.
2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with an online delivery tracking number.
3. The refunds will be returned to you in 3 days after we accept your return request, the refund will be returned to your account after 24 hours after we proceed the refunds.
All costumes from Winkcosplay made after you order it, pls check your order carefully before submitting it. We will send a confirmation email after you placed an order. If a mistake has been made on a processed order, pls email us in 24 hours after your submitting, Order Cancellations, or Changing only works in this time frame. Cause Our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 business days. Thanks for your understanding
For wigs, accessories, and other ready shipping items, we usually send after 1-3 days after your purchase, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, Winkcosplay.com will not be responsible for any additional costs added to correct the order.
3. Wrong Delivery Address/ upgrade the shipping method
Winkcosplay.com ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. If necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
Winkcosplay.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depends on which shipping method you choose.
Room 805, No. 6, Lane 8, Hehom Village, Wuhe Community, Bantian Street, Longgang District, Shenzhen, Guangdong, China